Welcome to Florist Watford. These Terms & Conditions govern all online orders placed through our website for flower delivery in Watford and the surrounding areas. By placing an order, you agree to abide by these terms. If you disagree with any part of these terms, please do not proceed with your order. These terms are applicable to all customers within Watford and neighbouring locations seeking reliable, professional flower delivery services.
Placing an order with Florist Watford is designed to be simple and efficient, ensuring timely and secure flower delivery throughout Watford. Upon selecting your desired floral arrangement or product from our online shop, you will proceed to complete the online order form. Please ensure all delivery details, including recipient’s name, address, contact number and preferred delivery date, are correct and complete. Incomplete or incorrect details may delay delivery or result in non-delivery, for which Florist Watford cannot be held responsible.
After submitting your order, you will receive a confirmation page and may also receive a summary via SMS or in your online account. Once your order has been accepted and processed, you will receive a confirmation of dispatch. If an ordered product is unavailable, we will contact you at the earliest opportunity to discuss substitution options or provide a full refund if preferred.
Florist Watford accepts various forms of payment to offer flexible and secure shopping experiences for all customers across Watford and surrounding areas. Accepted payment methods include major debit and credit cards as displayed on the website at checkout. All payments are processed securely through our payment service providers. Your payment details are encrypted, and we do not store your card information.
Payment is required in full at the time of order. Orders will not be dispatched for delivery until full payment has been received and cleared. In the rare circumstance that your payment is declined or not successfully completed, your order may be cancelled and no flowers will be delivered until payment is rectified.
We understand that circumstances can change. If you wish to cancel or amend your order, please notify us as soon as possible. Orders for flower delivery in Watford and nearby areas can be cancelled or amended up to 24 hours before the scheduled delivery date for a full refund or free amendment. For same-day flower deliveries or orders placed within 24 hours of the desired delivery time, cancellation or amendment may not always be possible. We will do our utmost to accommodate your request, but cannot guarantee successful changes for last-minute orders.
Cancellations or amendments requested after the cut-off period, or after the flowers have been dispatched, are non-refundable. In the unlikely event that we need to cancel your order due to unforeseen circumstances, a full refund will be issued to your original payment method.
Florist Watford offers delivery services throughout Watford and the local vicinity. During checkout, you can specify your preferred delivery time and date. While we strive to adhere to requested delivery times, please note that specified delivery slots are indicative and not guaranteed, especially during peak periods such as Valentine’s Day or Mother’s Day. Deliveries will be made to the address provided in your order. It is the customer’s responsibility to ensure that someone is available to accept the delivery.
If no one is available at the delivery address, our driver may leave the flowers with a neighbour or in a safe location, where possible, and will notify the intended recipient. Alternatively, we may leave a card with instructions for re-arranging delivery or collection. If delivery is prevented by incorrect address details or the recipient’s inaccessibility, Florist Watford will attempt to contact you to resolve the issue but cannot be held liable for any failed deliveries resulting from inaccurate delivery information.
Upon delivery, risk of loss or damage to the products passes to the recipient. Please check your flowers upon receipt and notify us immediately should there be any issues with product quality or condition.
While we aim to deliver arrangements as pictured and described, certain flowers may occasionally be unavailable due to seasonal or market conditions. In such cases, we reserve the right to substitute flowers or packaging of equal or greater value and appearance, ensuring the overall style and quality of your chosen bouquet is maintained. Significant substitutions will be communicated to you wherever possible prior to delivery.
We strive to display all products, descriptions, and images on the Florist Watford website accurately. However, flowers are natural products, and some variations in colour, size, or appearance may occur. Vase and accessory styles may also differ depending on supplier availability. These differences do not constitute grounds for refunds or returns, provided the overall value, freshness, and quality are preserved.
Florist Watford will use reasonable care and skill in fulfilling your order. Our liability for losses you suffer from us breaching these terms is strictly limited to the purchase price of the product you ordered. We are not liable for indirect, incidental, or consequential losses arising from order delays, failed deliveries due to incorrect information, or events envisaged as force majeure (including but not limited to adverse weather, traffic disruption, strikes, or supplier shortages).
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any matter for which liability cannot legally be excluded or limited under UK law.
Your satisfaction is important to us. If the flowers delivered do not meet the standards promised or arrive in unsatisfactory condition, please notify us within 24 hours of delivery. Evidence such as photographs may be requested. Where our product is found to be faulty, a replacement or full refund will be issued. Where dissatisfaction arises from factors outside our control (e.g., delayed collection by the recipient), we reserve discretion in resolving the issue.
Should you wish to raise a complaint, please contact our customer service. All complaints will be handled promptly and fairly, in accordance with our internal complaint resolution policies.
In order to process your order, Florist Watford collects certain personal data from customers, such as recipient’s name, address, and contact details. All personal information is handled following the UK General Data Protection Regulation (GDPR). We use your data exclusively to process your order and for any after-sales customer service. Please refer to our Privacy Policy for full details regarding your data rights and how your information is managed.
All content presented on the Florist Watford website, including images, logos, text, and product descriptions, is owned by or licensed to Florist Watford. Such materials are protected under applicable copyright and intellectual property laws. You may not use, reproduce, or distribute any content from our website without prior written permission.
Florist Watford reserves the right to amend these Terms & Conditions at any time. Any changes will be posted on the website, and your continued use of our services will constitute acceptance of such changes. We recommend reviewing these terms each time you order online for flower delivery in Watford or neighbouring areas.
These Terms & Conditions and any contracts for the sale of goods arranged via Florist Watford are governed by the laws of England and Wales. Any disputes arising from the interpretation or execution of these terms will be subject to the exclusive jurisdiction of the English courts.
These Terms & Conditions are intended for all customers who place online orders for flower delivery in Watford as well as in neighbouring areas served by Florist Watford. The same standard of service, guarantees, and consumer protections are assured irrespective of postcode within our delivery network.
If you have any questions or need clarification regarding these Terms & Conditions, or would like to discuss an order, please reach out to our customer service team. We are happy to assist you with your online flower delivery requirements in Watford and throughout the surrounding communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Watford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Watford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
